STM IT Solutions 24/7 helpdesk is available to our clients 7 days a week, 24 hours a day, and whoever you call in and speak with is going to be one of the team members you’re already familiar with. We don’t outsource anything and all support stays in-house here at STM.
While we are IT people at heart, we understand that not everybody is. We will help our customers however they want to be helped. It could be simple hand-holding them while we fix an issue, or taking a step back and letting them figure it out on their own.
We’re very flexible in how we support our clients, and we find that they enjoy that. They don’t want to be pushed into something that they don’t know so we work with our clients to understand what they need to know to accomplish their goals and to support their workflow.
The STM monitoring system is proactive. We work on your servers and your network environment behind the scenes whenever possible. This could be something as simple as freeing up some disk space to freeing up some processes and giving you extra performance. You won’t know up front that it’s done, but you will receive a ticket or notification letting you know that we have done this simply to improve your environment.
Additionally, we provide reactive support when needed. We “expect the unexpected” and are prepared to work on service requests 24×7. You will get notification of everything we do, making it easy for you to know what’s going on at any given time.